Withdrawal and refunds

1. Who this policy is for

The right of withdrawal belongs to consumers: people who buy a plan for purposes outside their trade, business, craft or profession. If you buy as a business, you have no right of withdrawal; cancellation and refunds work as described in sections 5 and 6 below and in section 7 of the Terms of Service.

2. Your right of withdrawal

As a consumer, you may withdraw from a paid plan within 14 days of the day the contract is concluded, which is the day your subscription is confirmed, without giving a reason.

3. When access starts immediately

A paid plan gives you access to data as soon as it is confirmed. Before you pay, we ask you to request that access start immediately and to confirm that you know your right of withdrawal ends once it does. This is the rule for digital content supplied other than on a tangible medium (article 16 letter m of Government Emergency Ordinance no. 34/2014, which implements Directive 2011/83/EU). We record the date and time you gave this confirmation, and you can buy a plan only after giving it.

If, despite this, the law of the country where you live gives you a right to withdraw from a plan that has already started, you pay for the part of the period already provided, in proportion to the whole period, and we refund the rest.

4. How to withdraw

Tell us before the 14-day period ends, by email to contact@lottevo.com or by post to the address below, with a clear statement that you are withdrawing. You can use the model form below, but you do not have to. We will confirm receipt by email. Your notice is in time if you send it before the period ends.

Model withdrawal form

To: BLĂJAN ADRIAN-ȘTEFAN PERSOANĂ FIZICĂ AUTORIZATĂ, Str. Teilor 21E, Florești, Cluj, Romania, contact@lottevo.com

I hereby give notice that I withdraw from my contract for the following service: Lottevo plan ________ (monthly / yearly).

Concluded on: ________

Name of consumer: ________

Email address of the account: ________

Address of consumer: ________

Signature of consumer (only if this form is sent on paper): ________

Date: ________

5. Cancelling a plan

Cancelling is different from withdrawing, and anyone can do it at any time from the billing portal in your workspace. Cancelling stops the next automatic renewal; the plan stays active until the end of the period already paid, and that period is not refunded.

6. When we refund

• Withdrawal: when a refund is due under section 3, we make it within 14 days of receiving your notice.
• Charged by mistake: a duplicate payment or an amount charged in error is refunded in full.
• A feature removed: if we remove something your paid plan relies on and the change is material, you may end the plan and get a pro-rata refund for the unused period, as section 3 of the Terms of Service says.

Refunds are made with the payment method you used, unless you expressly agree to another, and cost you nothing. A credit note is issued for every refund.

7. Questions and complaints

Write to contact@lottevo.com and we will answer as soon as we can. If you are a consumer and we cannot settle a complaint between us, you can ask for alternative dispute resolution through the Romanian National Authority for Consumer Protection (ANPC), at reclamatiisal.anpc.ro.

contact@lottevo.com